FAQ
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PRE SALE: Do you allow bulk emails? We do not allow unsolicited bulk emails and have a zero tolerence for spam. If you are sending our mass emails that are legitimate, you may want to let us know so we note your account. If we see numerous emails, we will look into it to be sure it is not spam. If we receive complaints against your account from ISP's reporting spam, your site will be subject to suspension, so be very careful you are not sending emails unsolicited. [Top] |
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PRE SALE: Do you provide shell access/SSH or Telnet? Due to our shared environment, we do not allow SSH or Telnet on our published packages. [Top] |
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PRE SALE: How long will it take to activate my account? Most accounts are approved within 24 hours of subscribing. Once an account is approved the welcome email with account information is sent to the address you specified on signup within 15 minutes. [Top] |
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PRE SALE: Do you support ASP.Net or ASP? Our servers do not support ASP.Net or ASP [Top] |
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PRE SALE: I have too much space for my one account. Can I resell space to someone else? No. We do not allow subleasing http://www.yourdomain.com/client or free web space given to other clients. Our web plans are for single users only. [Top] |
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PRE SALE: Do you support Microsoft Access? No. We do not have Windows servers. We use MySQL databases. [Top] |
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PRE SALE: Do you offer Secure CGI? Yes, we provide CGI on our servers. You can enable the CGI wrapper functionality through the control panel. [Top] |
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PRE SALE: What scripting (and programming) languages do your servers offer? All our servers are equipped with Perl, Python, and PHP. [Top] |
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PRE SALE: Do you offer ColdFusion on your servers? We currently do not offer ColdFusion on our servers. [Top] |
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PRE SALE: Can I downgrade my account at the middle of the contract? No, accounts can only be downgraded during the first thirty days of the upgrade, or at the end of your hosting contract. [Top] |
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PRE SALE: Can I stream media from my account? We offer progressive streaming, meaning that you can upload the file to our servers, and then link to it. When a visitor accesses that file, they can then stream it to their computer, or download it. We do not provide a dedicated streaming server, so you won't be able to run applications like ShoutCast from the servers, but you can upload your content, link to it, and allow visitors to view/hear it this way. Additionally, since we offer progressive streaming, users that are behind firewalls, which could prevent them from listening to streams from a dedicated streaming server, are able to listen to the content as well, since the stream would be going through port 80 (standard port for http traffic). Also, you can embed a media player directly into your site to play the content. For information on how to do this (and a generator to show you how to do this as well) check out http://cit.ucsf.edu/embedmedia/step1.php [Top] |
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PRE SALE: Will your e-mail service work with MS Outlook, Eudora, or other client based e-mail programs? Yes. [Top] |
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GENERAL: I placed my order three days ago, and the WhoIs lookup shows that my domain is active on your servers, but I can't get my site to load on any browser. Why is that? Even when the Whois database displays your domain as active on our servers, sometimes the internet doesn't display the site to all browsers in all parts of the world immediately. For example: your domain may be viewable in California today while not showing up in Maryland, but that usually gets resolved within 24 hours. It takes 3-5 days for the domain to become active and resolved back to our servers. This is true for all hosting companies. [Top] |
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GENERAL: Where can I access my web based mail server without going through control panel? In the address bar of your browser, enter www.yourdomain.com:2095. At the prompt, enter your full email address and your selected password. This is where you must first set-up your email via the control panel and set preferences before it is activated. Then, at the bottom of the resulting page, click "Read Web Mail" [Top] |
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GENERAL: How does the e-mail set-up to work with MS Outlook? Simply use mail.yoursite.com as POP and SMTP. If you have problems using mail.yoursite.com as your SMTP (outgoing mail) server, use the SMTP server your dial up or internet service provider offers. [Top] |
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GENERAL: I have my client based e-mail configured properly, why can't I access? You must set-up your web based e-mail first. [Top] |
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GENERAL: I have uploaded my new index.htm page. Why doesn't it show? Our servers are set-up with an .html index page. Just change your index.htm file extension to index.html. [Top] |
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GENERAL: Why won't my Front Page forms work? Install your front page extensions from your C-panel. [Top] |
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GENERAL: Where can I get my site stats? You will find extensive stats in the "Webalizer" link in your control panel. [Top] |
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GENERAL: Can I have Sub-Domains set up under my domain? Yes. [Top] |
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GENERAL: What will my sub-domain name look like? you.yourdomain.com. [Top] |
